Thank you for viewing my resume below.  I am a hard working, dedicated employee, with the ability to learn new skills and information quickly.

After graduating high school, I chose to serve our great country in the U.S. Navy, doing one tour of duty.  After being discharged honorably, I joined the civilian workforce doing a variety of positions including retail, medical and work rehabilitation report transcribing, shipping clerk, internal and external customer service including international customers, mortgage loan processing, and the last 10 years of work in a call center environment.

At my last employer, I started on the phones as an outbound agent doing surveys for automotive clients in regards to sales and service. I moved on to editing those records in my next position with the company, then advanced to a quality assurance position reviewing the production of those records.  I then took responsibility of a team on an inbound campaign for a major online retailer, overseeing the work and performance of 15-20 inbound agents.

After a brief, non-work related, leave of absence, I returned to this employer and returned to the phones, but quickly moved on to more challenging positions, including Floor Activities Lead (Real Time Adherence and Efficiency) for the outbound campaigns, Workforce Administrator and Payroll Clerk.

At that point, I then was selected to assume the responsibilities of the Jr. Operations Manager role, overseeing 6 Team Leaders, with approximately 100 inbound agents on the campaign.  After just 16 months, I was selected to move up to the Sr. Operations Manager, and assumed responsibility for 2 additional campaigns, 4 total Jr. Operations Managers, and nearly 400-500 agents depending on client needs.

Shortly thereafter, I was offered the opportunity to move to Tennessee and help to launch a new site for the company.  After arriving, and for most of the year, I was the senior operations management on site.  The site started with 75 students, 60 of whom graduated, and by the time I left the company, the client had added a second campaign and we were approaching 300 agents on the two campaigns.

Since being unemployed, I have been working on, and about to complete, a college level program for a Certificate in Paralegal Studies from the National Paralegal College.

I am seeking employment as a paralegal, supervisor, or management in any field or area that you feel my skills may be useful.

Thank you,

Amendment Guy
Twitter @amendment_guy


Dale Renton
Columbia, TN 38401

Office management professional, well versed in supervision and leadership skills. Proficient in Microsoft Office products, including Outlook, Excel, Word and Access.  Critical thinker, always seeking the most appropriate problem resolution.  Quick learner, able to adapt to new or changing requirements and needs.

Skills Summary

° Computer proficient (PC and Mac) ° Customer Service ° Supervision ° Office Suite
° Management skills ° Client facing ° Customer facing ° Lexis-Nexis


National Paralegal College
Certificate in Paralegal Studies
Completion August 2013

Highline High School

Employment History

IBEX Global (Formerly TRG Customer Solutions) – 2005-2012

Senior Operations Manager – Bend, OR and Spring Hill, TN, 2011-2012

Led team of 2-3 Junior Operations Managers, in charge of up to 350 phone agents on an inbound technical and customer support campaign.  Managed both Tier 1 and Tier 2 campaigns for computer and mobile device support. Assisted in setting up new site and two lines of business for this client.
            ° Met or exceeded Client Quality Goals from launch in Spring Hill
            ° Maintained required Headcount and Staffing Goals
            ° Met regularly with client representatives

Junior Operations Manager – Bend, OR, 2010-2011

Led team of 6 Team Managers, in charge of 100 phone agents on an inbound computer technical support campaign. 
            ° Exceeded 90% Quality rating 90% of the time
            ° Exceeded Headcount and Staffing goals monthly

Payroll Administrator – Bend, OR 2009-2010

Responsible for monitoring payroll systems, ensuring accuracy of payroll entries and payments.  Resolved issues with payroll and paychecks in a timely fashion for up to 400 agents.

IBEX Global (Formerly TRG Customer Solutions) – Bend, OR, 2005-2009

Outbound Agent – Completed surveys for automotive campaigns
Floor Activities Lead – Real time monitoring of Outbound campaigns for efficiency

Prior employers

iSky – purchased by TRG Customer Solutions
Mortgage Professionals of Central Oregon
The Boeing Company
Butler Shoe Company

Military Experience

US Navy
Honorably Discharged – E-3

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